Policies

Client Right’s Statement

Please read carefully and feel free to ask any questions you may have about your rights or the meaning of this paper.  Services are provided to any person regardless of race, color, gender, age, religion, national origin, handicap or income.  While you are receiving services at The Lighthouse, Inc. you have the following rights:

  1. The right to be treated with consideration and respect for personal dignity, autonomy and privacy.
  2. The right to services in a humane setting which is the least restrictive feasible as defined in the treatment plan.
  3. The right to be informed of one’s own condition, of proposed or current services, treatments or therapies, and of the alternatives.
  4. The right to consent to or refuse any service, treatment or therapy upon full explanation of the expected consequences of such consent or refusal. A parent or legal guardian may consent to or refuse any service, treatment or therapy on behalf of a minor child.
  5. The right to a current, written, individualized service plan that addresses one’s own mental health, specifies the provision of appropriate and adequate services, as available, either directly or by referral.
  6. The right to active and informed participation in the establishment, periodic review and reassessment of the service plan.
  7. The right to freedom from unnecessary or excessive medication.
  8. The right to freedom from unnecessary restraint or seclusion.
  9. The right to participate in any appropriate and available agency service, regardless of refusal of one or more other services, treatments, or therapies; or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client participation in other services. This necessity shall be explained to the client and written in the client’s current service plan.
  10. The right to be informed of and refuse any unusual or hazardous treatment procedures.
  11. The right to be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies or photographs.
  12. The right to have the opportunity to consult with independent treatment specialists or legal counsel, at one’s own expense.
  13. The right to confidentiality of communications and of all personally identifying information. Within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statuses, unless release of information is specifically authorized by the client or parent or legal guardian of a minor client or court-appointed guardian of an adult client in accordance with Rule 5122 2-3-11 of the Administrative Code.
  14. The right to have access to one’s own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reason in the client’s treatment plan. “Clear Treatment Reasons” shall be understood to mean only severe emotional damage to the client such as dangerous self-injurious behavior is of imminent risk.  The person restricting the information shall explain to the client and other persons authorized by the client the factual information about the individual client that necessitates the restriction. The restriction must be renewed at least annually to retain validity.  Any person authorized by the client has unrestricted access to all information. Clients shall be informed in writing to agency policies and procedures for viewing and obtaining copies of personal records.
  15. The rights to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event.
  16. The right to receive an explanation of the reasons for denial of service.
  17. The right not to be discriminated against in the provision of service on the basis of religion, race, color, creed, gender, national origin, age, lifestyle, physical or mental handicap, developmental disability or inability to pay.
  18. The right to know the cost of services.
  19. The right to be fully informed of all rights.
  20. The right to exercise any and all rights without reprisal in any form including continued and uncompromised access to service.
  21. The right to file a grievance. AND
  22. The right to have oral and written instructions for filing a grievance.