You can call us year round and around the clock. Someone is always available to take your call. Due to our limited space, we ask that you call to have a telephone assessment to ensure that you are appropriate for our services. If space is available, we can only hold your space for 24 hours. If time exceeds 24 hours, you will need to call to ensure that the space is still available. We can also offer referrals to other shelters and programs.
What you should bring if possible:
- Driver’s license or ID
- Social security card/s
- Medical card/insurance card
- Birth Certificates (you and children’s)
- Money, bank books, checkbook, credit card, ATM cards, payment books
- Abuser’s SS#, license plate #, Address/es
- Divorce/Custody papers
- Personal items (address book, pictures, etc.)
You may or may not have access to these things. The Lighthouse has food, some clothing and basic necessities available for you/your family. Some of these things are replaceable and our staff can assist you through the process, if required.
Some things that you can expect in shelter:
Once you enter shelter and are safe, we will ask that you follow our procedure for bringing items into the shelter. A staff member will assist you with obtaining food and linens/pillows for your bed(s). Staff is also available to assist you with necessary paperwork at your request. We don’t want to surprise you with rules, so please expect the following rules for the safety of everyone in shelter:
- 9:00pm curfew
- an initial assessment with a counselor to confirm appropriateness for shelter
- appointments with case manager and counselor (individual and group sessions)
- absolutely NO USE of drugs and or alcohol on or off the premises
- no corporal (physical) punishment is tolerated
- no visitors in shelter due to confidentiality, though you are free to visit away from shelter
- you may have to share living space with another resident or family at some point during your stay
Information and Referral
The Lighthouse will link clients with other agencies and affordable services as needed. Staff members inform clients about housing, education and employment opportunities. Medical services and mental issues, treatment and resource needs are also addressed.
The Lighthouse Case Manager works directly with clients to assist with determining needs while in shelter, developing, monitoring and evaluating goals; ensures proper referrals for community resources. Establish routine service delivery by setting schedules, coordinating services being provided, arranging resources, including transportation as needed. Advocates for needed services and entitlements and provides assistance with long-term independent housing and employment to prepare the client for sage discharge and move the client into independent living.
One of The Lighthouse victim advocates can familiarize clients with Ohio laws that pertain to their situation. The victims’ rights advocates can help answer questions regarding custody, criminal charges, protection orders, dissolution and divorce and property issues. Advocates can help victims understand the judicial process and attend legal and court appointments with the victim as requested. While the victims’ rights advocates are not attorneys, they can provide referrals to affordable or even free legal services.
In addition, advocates are available to meet face-to-face with individuals who are considering using The Lighthouse’s services. Parties with specific questions can meet with an advocate to have their concerns addressed. Advocates can assist with Victim Compensation applications and referrals to local attorneys for assistance with filing when necessary.